TRIVOH END USER LICENCE AGREEMENT

PLEASE READ THIS LICENCE AGREEMENT CAREFULLY BEFORE CONTINUING. IF YOU DO NOT ACCEPT THE TERMS OF THIS LICENCE, YOU MUST NOT ACCESS, DOWNLOAD, INSTALL, OR USE THE SOFTWARE.

This End User Licence Agreement (“EULA”) is a legal agreement between you, the Licensee and Triumphant Communications Ltd, a company registered in England and Wales under number 12450423 whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX, the Licensor.

This EULA covers the Trivoh Software and the associated Documentation. This EULA grants a licence to use the Software and the Documentation only. The Licensor does not sell or assign the Software or the Documentation to you.

After installation, this EULA is available from About us – Trivoh. It is recommended that you print or save a copy of this EULA for future reference.

  1. Definitions and Interpretation

In this EULA, unless the context otherwise requires, the following expressions have the following meanings:

“Authorised User”means an individual authorised by you to use the Software;
“Documentation”means the video conferencing documentation which accompanies the Software;
“Software”means the Trivoh software, accessible through either the site my.trivoh.com or the mobile App;
“Warranty Period”means the duration of the limited warranty as defined in Clause 10; and
“you”, “your”means the Licensee.
  1. System Requirements

The Software requires the following hardware and software specification to install and operate correctly:

  • One or more compatible devices
  • Internet access (fees may apply) and certain software (fees may apply)
  • Require obtaining updates or upgrades from time to time
  • Because use of the services involves hardware, software and internet access, a high speed internet is recommended. You acknowledge and agree that such system requirements, which may be changed from time to time are your responsibility. 

  1. Accepting or Rejecting this EULA
    1. By accessing, downloading, installing, and using the Software and Documentation, you are indicating your acceptance of this EULA and the terms and conditions set out herein and your agreement that you will comply with them.
    2. If you do not accept the terms and conditions of this EULA, you must not continue to access, download, install, or use the Software.
  1. Ownership of the Software and Documentation
    1. The Software and the Documentation and all intellectual property rights therein (including, but not limited to, copyright) belong to the Licensor. This EULA does not grant to you (or sell to you) any rights of ownership in the Software or the Documentation. This EULA grants you a licence to use the Software and the Documentation in accordance with the terms and conditions of this EULA only.
    2. The Licensor also retains ownership of any and all copies of the Software or the Documentation and all intellectual property rights therein, regardless of the form in which the copies may exist.
  1. Grant and Scope of Licence
    1. In consideration of your acceptance of this EULA and agreement to its terms and conditions, the Licensor hereby grants to you a limited, non-exclusive, non-transferable licence to:
      1. access, download, install, and use the Software, in accordance with the terms and conditions of this EULA, for personal, and commercial purposes on a network or multiple individual computers or devices for use by 10 Authorised Users simultaneously;
      2. use the Documentation in accordance with the terms and conditions of this EULA, for personal, non-commercial purposes only;
  1. where the Software is licensed for installation on a network or multiple individual computers or devices for use by 10 simultaneous Authorised Users, you may transfer the Software to different computers or devices provided that the Software is not used simultaneously on a number of computers or devices exceeding that number;
  2. subject to Clause 6, make up to 1 copy of the Software for backup purposes; and
  3. The licence granted hereunder also extends to any and all free updates, patches, fixes and similar that the Licensor may provide, as described in Clause 9, below.
  1. Licence Restrictions
    1. You may not make copies of the Software or Documentation or any part thereof except where such copying is necessary to support the normal use of the Software in accordance with this EULA or is necessary for backup purposes as set out above in sub-Clauses 5.1(d) and 5.1(e).
    2. You may not translate, reverse-engineer, decompile, disassemble, modify, or create derivative works based on the Software (or any part thereof) except as expressly permitted by law or this EULA. Sections 50B and 296A of the Copyright Designs and Patents Act 1988 permit such actions only where they are necessary to obtain information necessary to create an independent software program which can be operated with the Software or with another software program (“the permitted objective”). The information obtained from such actions must not be used for any other purpose.
    3. The actions described in sub-Clause 6.2 will not be permitted if you:
      1. already have readily available to you the information necessary to achieve the permitted objective;
      2. do not confine the decompiling to such acts as are necessary to achieve the permitted objective;
      3. supply the information obtained by the decompiling to any person to whom it is not necessary to supply it in order to achieve the permitted objective; or
      4. use the information to create a software program which is substantially similar in its expression to the Software or to do any other act restricted by copyright.
    4. You may not modify, adapt, alter, translate, or otherwise change the Software or Documentation or any part thereof or combine, incorporate in, or merge the Software with any other software.
    5. You may not alter, delete, or otherwise obscure any notices of proprietary rights (including, but not limited to, copyright) or any product identification or restrictions on or in the Software or the Documentation. Any and all such notices must be included in full on all copies made of the Software or the Documentation, whether full or partial.
    6. You may not make the Software available over a network or by any other method of remote access.
    7. Subject to Clause 7, below, you may not make the Software or Documentation available to a third party other than Authorised Users in any form or for any reason without the prior written consent of the Licensor.
    8. Subject to Clause 7, below, you may not rent, lease, sub-licence, sell, assign, pledge, or otherwise dispose of the Software or the Documentation.
  1. Transfer

The Software and Documentation are licensed only to you, the Licensee. You may not rent, lease, sub-licence, sell, assign, pledge, transfer, or otherwise dispose of the Software or Documentation, on a temporary or permanent basis, without the prior written consent of the Licensor.

  1. Licensee’s Undertakings

You hereby undertake and agree that:

  1. you will use and permit the use of the Software only in accordance with the bounds of the terms and conditions of this EULA; and
  2. you will comply with all applicable laws, rules, and regulations governing technology control and export.
  1. Software Updates

The Licensor may, from time to time, issue free updates, patches, fixes and similar for the Software. The Software shall continue to match the description of it that was provided to you before purchasing.

  1. Limited Warranty
    1. The Licensor warrants that the Software will, when used on a computer or device which meets the system requirements set out above in Clause 2, materially conform with the Documentation and that the Documentation will correctly describe the Software and its functions in all material respects for a period of 3 months from date of installation (the “Warranty Period”).
    2. If you become aware of a defect or fault in the Software which results in the Software failing to perform substantially as described in the Documentation and inform the Licensor in writing within the Warranty Period, the Licensor shall, at its sole option:
      1. repair the Software; or
      2. replace the Software.
    3. The remedies available to you under sub-Clause 10.2, above, may be dependent upon your supplying sufficient information to the Licensor that the Licensor may reasonably require in order to diagnose, reproduce, and remedy the defect or fault.
    4. The warranty granted by this Clause 10 shall not apply to the extent that any defect or fault in the Software results from your unauthorised alteration or modification of the Software or from your use of the Software in breach of the terms and conditions of this EULA.
    5. The Licensor does not warrant that the Software or the Documentation will meet your particular requirements. It is your responsibility to ensure that the Software as described in the Documentation (and the Documentation itself, where appropriate) meets your requirements.
    6. The warranty granted by this Clause 10 is in addition to your legal rights as a consumer where the Software is faulty or not as described. For further information about your rights as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
  1. Limitation of Liability
    1. The Software and Documentation are provided for personal, non-commercial use by you, the Licensee.
    2. If the Licensor fails to comply with the terms and conditions of this EULA or fails to use reasonable care and skill, it will be responsible for loss or damage suffered by you that is a foreseeable result. Loss or damage is “foreseeable” if it is either obvious that it will occur or you and the Licensor knew that it might occur at the time this EULA was made.
    3. The Licensor will be liable for damage to any computer, device, or digital content belonging to you that is caused by defective digital content supplied to you by the Licensor (for example, free updates, patches, fixes and similar as described above in Clause 9). In the event of such damage, the Licensor will either repair the damage or pay you compensation.
    4. The Licensor shall not be liable to you for any damage described in sub-Clause 11.3, above, if that damage could have been avoided by you following the Licensor’s advice to apply a free update, patch, fix or similar, or where such damage is caused by your failure to correctly follow the installation instructions for the Software or to meet the system requirements set out above in Clause 2.
    5. The Licensor shall not be liable to you for any business losses including:
      1. loss of profits;
      2. loss of sales or business;
      3. loss of revenue;
      4. loss of agreements or contracts;
      5. loss of anticipated savings;
      6. loss of use or corruption of software or data;
      7. business interruption; or
      8. loss of business opportunity, reputation, or goodwill.
    6. Nothing in this Clause 11 shall exclude or limit the Licensor’s liability for death or personal injury resulting from the Licensor’s negligence or that of its employees, agents, or sub-contractors; for fraud or fraudulent misrepresentation; or for any other form of liability which cannot be limited or excluded under English law.
  1. Changes to this EULA
    1. The Licensor reserves the right to amend the terms and conditions of this EULA at any time on written notice to you. You will be notified of such changes by email.
    2. By continuing to use the Software and Documentation following receipt and service of notice of such changes as described above, you shall be deemed to have accepted the changes to this EULA.
    3. If you do not accept the changes to this EULA, you must immediately stop all actions permitted under this EULA including, but not limited to, using the Software and Documentation.
  1. Term and Termination of this EULA
    1. This EULA is effective until terminated. You may terminate it at any time by fully uninstalling, deleting, or otherwise removing the Software from any and all computers or devices in your possession or control and deleting or destroying all copies of the Software and Documentation in your possession or control.
    2. The Licensor reserves the right to terminate this EULA immediately on written notice to you in the event that you commit a material or persistent breach of this EULA and (if the breach is capable of remedy) fail to remedy the breach within 14 calendar days after the service of a written notice from the Licensor requiring you to do so.
    3. In the event that this EULA is terminated for any reason:
      1. All rights granted to you by this EULA shall discontinue;
      2. You must immediately stop all actions permitted under this EULA including, but not limited to, using the Software and Documentation;
      3. You must immediately and fully uninstall, delete, or otherwise remove the Software from any and all computers or devices in your possession; and
      4. You must immediately delete, destroy, or return to the Licensor (at the Licensor’s option) all copies of the Software and Documentation in your possession or control [and, where the Licensor requires the deletion or destruction of such copies, you must certify to the Licensor that you have done so.
  1. Privacy and Data Protection
    1. All personal data that the Licensor may use will be collected, processed, and held in accordance with the provisions of UK data protection legislation and your rights and the rights of Authorised Users thereunder.
    2. For complete details of the Licensor’s collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, personal data sharing (where applicable), details of your rights and the rights of Authorised Users and how to exercise those rights please refer to the Licensor’s Privacy Policy available from Privacy Policy – Trivoh.
  1. Notices
    1. All notices under this EULA shall be in writing.
    2. All notices sent to you by the Licensor will be sent by email or to the address provided by you when you registered the Software.
    3. If you wish to contact the Licensor or are required to contact the Licensor by a provision in this EULA, please contact the Licensor by email at helloinfo@trcomsltd.com or trivoh.uk@gmail.com or by pre-paid post to Triumphant Communications Ltd, 128160 City Road, London, United Kingdom, EC1V 2NX. The Licensor will always confirm receipt in writing.
  1. Assignment
    1. The Licensor may transfer its rights and obligations under this EULA to another party at any time. If this occurs, the Licensor will inform you of the transfer in writing. Your rights as the Licensee under this EULA will not be affected by such a transfer.
    2. This EULA and the licence granted to you under it are personal to you. Except where expressly permitted under this EULA, you may not transfer your rights and obligations under this EULA to another party without the Licensor’s prior written consent.
  1. Other Important Terms
    1. This EULA is between you and the Licensor. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of this EULA.
    2. In the event that one or more of the provisions of this EULA is or are found to be unlawful, invalid, or otherwise unenforceable, that or those provision(s) shall be deemed severed from the remainder of this EULA. The remainder of this EULA shall be valid and enforceable.
    3. No failure or delay by the Licensor in exercising any of its rights under this EULA means that the Licensor has waived that right, and no waiver by the Licensor of a breach of any provision of this EULA means that the Licensor will waive a subsequent breach of the same or any other provision.
  1. Alternative Dispute Resolution
    1. The Parties shall attempt to resolve any dispute arising out of or relating to this End User Licence Agreement through negotiations between their appointed representatives who have the authority to settle such disputes.
    2. If negotiations under Sub-Clause 18.1 do not resolve the matter within 14 days of receipt of a written invitation to negotiate, the parties will attempt to resolve the dispute in good faith through the agreed Alternative Dispute Resolution (“ADR”) procedure.
    3. If the ADR procedure under Sub-Clause 18.2 does not resolve the matter within 14 days of the initiation of that procedure, or if either Party will not participate in the ADR procedure, the dispute shall be referred to the Centre for Alternative Dispute Resolution at Cambridge Innovation Park by either Party for arbitration.
    4. The seat of the arbitration under Sub-Clause 18.3 shall be England and Wales.  The arbitration shall be governed by the Arbitration Act 1996 and Rules of the Centre for Alternative Dispute Resolution.  In the event that the Parties are unable to agree on the arbitrator(s) either Party may, upon giving written notice to the other Party, apply to the President or Deputy President of the Centre for Alternative Dispute Resolution for the time being for the appointment of an arbitrator or arbitrators and for any decision on rules that may be required.
    5. Nothing in this Clause 18 shall prohibit either Party or its affiliates from applying to a court for interim injunctive relief.
    6. The Parties hereby agree that the decision and outcome of the final method of dispute resolution under this Clause 18 shall be final and binding on both Parties.
  1. Law and Jurisdiction
    1. This EULA (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, English and EU law.
    2. Any dispute, controversy, proceedings or claim between the Parties relating to this EULA (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.