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Trivoh pour Hospitality
Every Call Is Part of the Guest Experience
Trivoh Callers Hub helps hospitality organisations manage inbound and outbound calls with intelligent routing, AI-powered voice capabilities and human handover, helping teams respond more efficiently without losing the human service hospitality depends on.
Clair. Connecté. Humain.
Un espace sécurisé pour le travail derrière chaque meilleur résultat.
Résultats sectoriels
Hospitality starts before check-in
A guest's first experience may be a phone call. When the phone rings and nobody answers, they may try somewhere else. When routine questions consume hours of your team's day, staff have less time for the guests already in front of them.
01
Chaque canal est connecté
Les appels, messages et réunions font partie d’une seule histoire.
Le travail avance
Transformez les conversations en actions attribuées et en résultats visibles.
Un Trivoh connecté
Cinq capacités. Une expérience adaptée à votre secteur.
Découvrez comment Workspace, CRM, Callershub, Email et AI répondent aux défis pratiques.
Conçu autour du travail
Moins de changements. Plus de contexte partagé. Des décisions plus claires.
La suite connectée
Tout ce dont vos équipes ont besoin, réuni.
Passez de la conversation au contexte client et à l’action responsable sans reconstruire l’historique dans un autre outil.
01
Callershub
Turn your phone line into a smarter guest-service channel
Manage inbound and outbound business calling with intelligent routing, AI-powered voice capabilities and human handover in one communication environment.
- Business calling
- Intelligent routing
- AI voice support
- Human handover
Exemple pratique
A new reservation enquiry reaches reservations, a restaurant question reaches the restaurant team and a routine question is handled by an approved AI voice workflow.
Connecté par Trivoh
02
AI Voice
Let AI handle the routine. Let your people deliver hospitality.
Support appropriate repetitive enquiries such as opening hours, directions and check-in information, with human handover for conversations that need judgement or empathy.
- Routine enquiries
- Opening hours and directions
- Human escalation
- Configurable workflows
Exemple pratique
While the front desk serves an arriving guest, a caller asking about parking receives an approved answer.
Connecté par Trivoh
03
CRM
Know who you're speaking to and what should happen next
Manage appropriate guest, corporate, event, partner and sales relationships with conversation history and follow-up, complementing your specialist hospitality systems.
- Guest and corporate accounts
- Event and group enquiries
- Opportunities
- Follow-up activity
Exemple pratique
An events team sees a group organiser's earlier conversations before returning their call.
Connecté par Trivoh
04
Workspace
Coordinate what happens after the call
Give hospitality teams a connected environment for projects, tasks, meetings, documents and internal follow-up across departments and properties.
- Guest-request follow-up
- Events coordination
- Tasks and meetings
- Multi-property collaboration
Exemple pratique
A guest-service request becomes an assigned task for the responsible department with a visible owner.
Connecté par Trivoh
05
Integrations
Keep your systems. Connect the conversation.
Use Trivoh API capabilities to explore connecting Callers Hub with compatible property-management, reservation and hospitality systems, or to build communication into custom applications.
- APIs
- PMS and reservation systems
- Custom hospitality applications
- Integration assessment
Exemple pratique
An integration project connects Callers Hub with a hotel's compatible system, subject to its available APIs and permissions.
Connecté par Trivoh
Call. Understand. Respond. Serve.
Connected guest communication, from first call to follow-through.
Explore how Trivoh connects guest calls, relationships and internal follow-up so every conversation becomes part of a better guest experience.
The first experience may be a phone call
01Hospitality starts before check-in
A guest doesn't judge their experience only by the room, meal or property. They search, enquire, call and sometimes need reassurance before they decide. When the phone rings and nobody answers they may try somewhere else, and when routine questions consume hours of your team's day, staff have less time for the guests in front of them. Trivoh helps hospitality teams make calling part of a more connected guest experience.
- Be easier to reach
- Handle routine enquiries more efficiently
- Keep people available for judgement, empathy and personalised service
- Connect conversation with action so requests don't end when the call does
Callers Hub for hospitality
02Turn your phone line into a smarter guest-service channel
Hospitality teams handle a huge variety of conversations: some simple, some repetitive, some urgent and some that become revenue opportunities. Trivoh Callers Hub brings business calling, intelligent routing, AI-powered voice capabilities and human handover into one communication environment, so you can create calling workflows around the way your hospitality business operates.
- General guest and reservation enquiries
- Pre-arrival questions and booking-related communication
- Restaurant, opening-hours, property and directions enquiries
- Amenity, event and group enquiries
- Guest follow-up, post-stay and outbound communication
- Call routing and customer-service workflows
AI voice for hospitality
03Let AI handle the routine. Let your people deliver hospitality.
Your reception team shouldn't have to choose between answering the telephone and serving the guest standing in front of them. Trivoh's AI-powered calling capabilities can help organisations handle appropriate repetitive enquiries while making human handover part of the experience. Automate repetition, not hospitality.
- Check-in times and opening hours
- Directions and parking
- Routine service information
- Appropriate repetitive enquiries with human handover
Human handover
04Some conversations need a person
A great hospitality experience isn't created by automating everything. A guest may be unhappy, a booking complicated, a special occasion in need of personal attention or a group organiser's requirements specific. Automation should know when to get out of the way. Callers Hub can support workflows where appropriate calls are handled automatically and conversations requiring human attention are handed to your team.
- Unhappy or concerned guests
- Complicated bookings
- Special occasions
- Group organisers with specific requirements
- Valuable enquiries needing property knowledge
Intelligent routing
05Get the conversation to the right place
A restaurant booking enquiry shouldn't follow the same path as a corporate events enquiry, and a guest-service issue shouldn't disappear into a general queue. With intelligent call routing, hospitality organisations can design communication flows around the needs of their business, helping guests reach the right answer with less unnecessary friction.
- New reservation to Reservations
- Existing guest to Guest Services
- Restaurant to the Restaurant team
- Events to the Events team and group bookings to Sales
- General enquiry to AI or the appropriate team
- Issue requiring human support to human handover
Inbound guest communication
06Make it easier to ask
Hospitality websites provide enormous amounts of information, and guests will still call, because sometimes asking is easier. Callers Hub can help create a more responsive layer around these conversations: routine enquiries can be supported with automation where appropriate and more complex requests can reach people.
- What time can I check in?
- Do you have parking?
- Can I change my reservation?
- Is the restaurant open tonight?
- Can you accommodate our group?
- I'm arriving late, what should I do?
Outbound guest communication
07Great hospitality doesn't always wait for the guest to call
Communication can also be proactive. Trivoh Callers Hub can support outbound communication workflows alongside your team's other guest-engagement activities. Outbound communication should always reflect applicable consent, privacy and marketing requirements.
- Reservation-related follow-up and pre-arrival communication
- Appropriate reminders and event communication
- Guest follow-up and group enquiries
- Customer-service callbacks
- Appropriate promotional campaigns and relationship follow-up
From call to action
08The call shouldn't be where the work ends
A guest calls with a request and the conversation ends, but the work may only be beginning: a requirement to check, an event enquiry to follow up, an issue to resolve or a manager to inform. Callers Hub connects the conversation, CRM can help maintain appropriate relationship context and Workspace can help organise the work that follows. The guest doesn't care which department owns the task; they care that somebody takes care of it.
- Guest
- Call
- Context
- Action
- Follow-through
CRM and Callers Hub
09Know who you're speaking to, and what should happen next
Hospitality is built on relationships: first-time guests, returning customers, corporate clients, event organisers, travel partners and regular diners. Trivoh CRM can help hospitality teams manage appropriate contacts, organisations, conversations, opportunities and follow-up, creating greater continuity around guest and customer relationships. Trivoh CRM should complement, not replace, specialist property-management, reservation or hospitality management systems.
- Guest relationships and corporate accounts
- Group and event enquiries
- Sales opportunities and partner relationships
- Returning customers
- Follow-up activity and customer communication
Reservation and booking enquiries
10Turn more enquiries into opportunities
Not every booking begins with a booking engine. Some guests want to talk first: they have questions, are comparing options, are booking for a group or are organising an event. Callers Hub can help manage incoming enquiries more effectively and route valuable conversations to the right people. Where compatible systems and APIs allow, Trivoh's integration capabilities may also connect communication with wider hospitality workflows.
- Guests who want to talk first
- Group and event bookings
- Guests comparing options
- Enquiries routed to the right team
Front desk and reception
11Give your front desk room to be present
The front desk is one of the most demanding environments in hospitality: guests arrive and leave, questions come from every direction and the phone keeps ringing. Callers Hub can create another layer of support. AI-powered voice capabilities can assist with appropriate routine calls, routing can send conversations to the appropriate team and human handover keeps staff available when their judgement or service is needed.
- AI assistance for routine calls
- Routing to the appropriate team
- Human handover when judgement is needed
- Staff focused on hospitality
Events and group bookings
12High-value enquiries deserve better follow-through
A wedding, conference, corporate retreat, group stay or private dining event can represent significant value and involve multiple calls, meetings, requirements and internal actions. Callers Hub handles the conversation, CRM helps maintain the relationship and opportunity, Workspace helps coordinate the work that follows and Meetings can bring organisers and internal teams together.
- Enquiry
- Relationship
- Proposal
- Internal action
- Follow-up
Restaurants
13Make every enquiry easier to handle
Restaurants receive a constant stream of calls about opening, tables, large groups, accessibility, lost property and private events. The questions may be simple; the interruption isn't. Callers Hub can help restaurants manage appropriate routine enquiries, route calls and keep staff available for conversations that need personal attention. For restaurants within hotels and resorts, intelligent routing can separate restaurant communication from accommodation and other guest-service enquiries. One number doesn't have to mean one queue.
- Opening-hours and table enquiries
- Large group and private event enquiries
- Accessibility questions
- Lost property
- Separate routing within hotels and resorts
Hotels and resorts
14Guest communication across the entire stay
The guest journey doesn't begin at check-in and doesn't necessarily end at check-out. Trivoh helps hospitality organisations think about calling as part of that wider journey rather than an isolated telephone system, keeping communication connected around the guest experience.
- Before the stay: enquiries, booking questions, directions, special requests and arrival information
- During the stay: guest-service questions, internal routing and requests needing team attention
- After the stay: appropriate follow-up, relationship communication and future engagement
Multi-property hospitality groups
15One brand. Many properties. A more connected way to communicate.
Hospitality groups face multiple locations and telephone numbers, different teams and operating hours, central reservations, local guest services, corporate teams and sales teams. A guest shouldn't have to understand your organisational structure just to get an answer. Callers Hub can help groups design calling and routing workflows around properties, departments and teams, and Workspace can support collaboration across central and local operations.
- Hotel groups and resort groups
- Restaurant groups and serviced accommodation
- Multi-site hospitality businesses
- Central reservations and corporate hospitality teams
Workspace
16Behind every great guest experience is a team making things happen
A guest makes a request and someone has to deliver it. An event is booked and teams need to coordinate. A service issue occurs and someone needs to own the follow-up. Trivoh Workspace gives hospitality teams a connected environment for projects, tasks, meetings, documents and internal collaboration. Callers Hub helps manage the conversation; Workspace helps teams execute what happens next.
- Operational projects and guest-request follow-up
- Events coordination and team tasks
- Property initiatives and marketing projects
- Management meetings and staff coordination
- Multi-property collaboration, documents and meeting actions
Internal communication
17Guest experience depends on teams talking to each other
A guest may speak to reception while the solution depends on housekeeping, maintenance, reservations, events or management. Hospitality is full of handovers, and the danger isn't only a missed message but that the guest feels the organisation isn't joined up. Trivoh's collaboration capabilities can help teams coordinate communication, meetings, tasks and follow-up across appropriate departments.
- Reception and housekeeping
- Maintenance and reservations
- Events and management
- One hospitality business, not your organisational chart
AI and people
18Hospitality should feel personal, even when technology is helping
AI can make hospitality communication more efficient, but efficiency isn't the same as hospitality. The goal shouldn't be to make every guest talk to a machine; it should be to use technology intelligently so people have more capacity for the conversations where human service creates value. Technology should create more room for hospitality, not less humanity.
- AI for appropriate routine communication
- Intelligent routing to reduce unnecessary transfers
- Automation to reduce repetitive work
- People for empathy, judgement, complexity and memorable service
Callers Hub integrations and API
19Keep the systems you already use. Make guest communication smarter.
Hotels already rely on specialist systems: a PMS for reservations and guest information, a booking platform for availability, a restaurant system for dining and established operational workflows. Better guest communication shouldn't automatically mean replacing them. Trivoh provides API capabilities that organisations can use to explore integrating Callers Hub with compatible hospitality systems and software, building communication workflows around existing technology.
- Property Management Systems and reservation systems
- Central Reservation Systems and booking platforms
- Customer databases and guest-management systems
- Restaurant systems and customer relationship platforms
- Internal operational systems and custom hospitality applications
A connected experience
20What could a connected experience look like?
A guest calls your hotel and Callers Hub receives the conversation. With an appropriate integration, relevant information from a compatible hospitality system could help the workflow understand the context of the enquiry: is this an existing guest, is there an associated reservation, which property is relevant, when are they expected and what type of enquiry is this? Instead of forcing staff to move manually between disconnected systems, integration creates an opportunity to bring relevant context closer to the call.
- Guest call
- Callers Hub
- Connected system context
- AI or human team
- Action
Connect with your existing PMS
21Bring AI-powered calling closer to your property management system
For many hotels the PMS is central to daily operations. Trivoh isn't trying to replace it; Callers Hub can become the communication layer around it. Hotels using Oracle Hospitality OPERA Cloud or other compatible property-management platforms can talk to Trivoh about integration requirements and available APIs. The exact functionality depends on the PMS, its available APIs, permissions, data access, technical requirements and the Trivoh implementation.
- Identifying appropriate reservation context
- Pre-arrival and reservation-related communication
- Property-specific and multi-property call routing
- Guest-request follow-up and post-stay communication
- Appropriate arrival or departure communication
Build AI calling around your hospitality workflow
22Your AI voice experience should understand your business
A generic AI answering service knows how to answer a telephone, but hospitality needs context: your properties, services, departments, opening hours, guest journey, reservation process, escalation rules, existing technology and people. By connecting Callers Hub with compatible systems and designing the AI voice workflow around your operation, organisations can create a communication experience that better reflects how the business works. The guest shouldn't have to work around the technology.
- A guest calls about an existing reservation
- The connected workflow identifies the appropriate context
- AI handles an appropriate routine request or routes the guest to a person
- Relevant follow-up is triggered where configured
Build with the Trivoh API
23Create your own connected hospitality experience
Some organisations need more than an off-the-shelf workflow. Hotel groups may have proprietary systems, hospitality technology companies may be building their own applications and large operators may have internal platforms connecting multiple properties. Organisations and development teams can explore using Trivoh APIs to bring communication capabilities into compatible applications, systems and custom workflows.
- AI-powered calling workflows
- Hospitality applications and guest communication
- Custom call-routing experiences
- PMS-connected and multi-property workflows
- Reservation-related communication and internal systems
Hospitality businesses Trivoh can support
24Built around the way hospitality communicates
Trivoh can support the guest communication and operational needs of many kinds of hospitality business.
- Hotels and resorts
- Restaurants
- Hotel groups and hospitality management companies
- Serviced accommodation
- Event venues
- Conference and hospitality venues
A connected guest story
25What could a more connected guest experience look like?
A potential guest calls a hotel with several questions before booking. Some are routine and can be answered appropriately using AI-powered voice capabilities, then the guest wants to organise a group stay and the call reaches the appropriate person. The enquiry becomes a relationship worth following, the team has context in CRM, a meeting is arranged and Workspace helps coordinate the internal actions. Later, the guest calls again and doesn't feel like they're beginning the relationship from zero.
- Routine questions answered appropriately
- The right person takes the group enquiry
- CRM keeps the relationship context
- Workspace coordinates the follow-up
Why Trivoh for hospitality?
26Start with the conversation. Connect what happens next.
Callers Hub manages inbound and outbound calling with intelligent routing, AI-powered voice capabilities and human handover. CRM, Workspace, Meetings and Email strengthen the journey around the conversation, and APIs connect it with the systems you already use.
- Callers Hub
- AI voice
- CRM
- Workspace
- Meetings
- API and integrations
Already have a PMS? Keep it.
27A better guest experience can start with a better conversation
A ringing telephone might be a simple question, a guest who needs help, a returning customer, a group booking, tomorrow's event or your next reservation. Trivoh Callers Hub helps hospitality organisations create a smarter communication experience around guests, combining AI-powered voice capabilities, intelligent routing and human service. Using OPERA Cloud or another property-management system? Tell us about your technology environment and the guest communication workflow you want to create.
- Keep your PMS
- Connect Callers Hub through compatible APIs
- Build smarter communication around your existing technology
De la possibilité à la pratique
Des cas d’usage clairs pour votre secteur.
Chaque flux relie la conversation, le contexte client et l’action suivante.
01
Guest enquiries
Help guests get answers before, during and after their stay.
Résultat: Easier for guests to reach you
02
Reservation enquiries
Route booking-related calls and valuable enquiries appropriately.
Résultat: Valuable enquiries reach the right people
03
Front-desk support
Reduce pressure created by repetitive telephone enquiries.
Résultat: More room for the guest in front of you
04
AI voice assistance
Use AI-powered voice capabilities for appropriate routine communication.
Résultat: Less repetitive call handling
05
Human handover
Move conversations to people when judgement or personalised service is required.
Résultat: People when they matter
06
Events and groups
Connect high-value enquiries with relationship management and internal follow-up.
Résultat: Opportunities kept moving
07
Restaurant communication
Handle routine restaurant enquiries and route conversations appropriately.
Résultat: One number, not one queue
08
Outbound communication
Support appropriate reminders, follow-up and proactive guest communication.
Résultat: Proactive guest communication
09
Multi-property routing
Help callers reach appropriate properties, departments or teams.
Résultat: A connected group experience
010
PMS-connected communication
Explore connecting Callers Hub with compatible property-management and reservation systems through available APIs.
Résultat: Context closer to the call
011
Internal follow-through
Turn guest conversations into tasks and operational action where appropriate.
Résultat: Requests that don't end with the call
Every
call is part of the experience
Give guests a clearer way to reach your organisation.
AI
for the routine
Handle appropriate repetitive enquiries while people focus on personal service.
1
connected guest journey
Connect conversation, context, action and follow-through.
Conçu pour les opérations réelles
Une base connectée pour de meilleurs résultats
Une plateforme flexible pour la communication, le contexte client, les flux de travail et une IA responsable.
Callershub: Turn your phone line into a smarter guest-service channel
Manage inbound and outbound business calling with intelligent routing, AI-powered voice capabilities and human handover in one communication environment.
AI Voice: Let AI handle the routine. Let your people deliver hospitality.
Support appropriate repetitive enquiries such as opening hours, directions and check-in information, with human handover for conversations that need judgement or empathy.
CRM: Know who you're speaking to and what should happen next
Manage appropriate guest, corporate, event, partner and sales relationships with conversation history and follow-up, complementing your specialist hospitality systems.
Workspace: Coordinate what happens after the call
Give hospitality teams a connected environment for projects, tasks, meetings, documents and internal follow-up across departments and properties.
Integrations: Keep your systems. Connect the conversation.
Use Trivoh API capabilities to explore connecting Callers Hub with compatible property-management, reservation and hospitality systems, or to build communication into custom applications.
La confiance en pratique
Conçu autour des personnes, validé par les équipes.
Découvrez comment les organisations utilisent Trivoh pour garder le travail clair, connecté et en mouvement.
“Unifying everything into we need to communicate, manage, and track our project has been amazing. Transfer meetings actions into project to chat from one central location is a huge upside for us. ”
Adam Joseph
Business Development Manager · Thrive Tech
“Trivoh has been a great tool for connecting with my remote teams. Whether we are connecting across Middle East, Asia, or America, it has been very seamless to use. ”
Linda Ess
CEO · MYPOP AI
“We use Trivoh for regular online service. We switched to Trivoh because it is more seamless than the others and has some cool features that are useful for managing our meetings. ”
Kola
Branch Leader · MFM COG
Hospitality FAQs
Clear answers for hospitality teams.
Practical information for hotels, resorts, restaurants and hospitality groups considering Trivoh.
What is Trivoh for hospitality?
Trivoh provides communication and collaboration technology that hospitality businesses can use to manage guest calls, enquiries, internal follow-up and wider operational communication. Callers Hub is particularly relevant because it combines business calling, intelligent routing, AI-powered voice capabilities and human handover.
Can hotels use Trivoh for guest calls?
Yes. Hotels can use Trivoh Callers Hub for appropriate inbound and outbound guest communication, call routing and AI-powered voice workflows.
Can Trivoh AI answer hotel guest enquiries?
Trivoh provides AI-powered voice capabilities that hospitality organisations can configure for appropriate routine communication and enquiries. The exact workflow should be designed around the organisation's services, systems and requirements.
Can callers be transferred to a real person?
Trivoh Callers Hub supports human handover, allowing organisations to design workflows where conversations requiring staff assistance can reach the appropriate team.
Can Trivoh help reduce pressure on hotel reception teams?
Callers Hub can help hospitality organisations automate appropriate repetitive enquiries and route calls, potentially reducing the amount of routine telephone communication front-desk teams need to handle manually.
Can restaurants use Trivoh Callers Hub?
Yes. Restaurants can use Callers Hub for appropriate customer enquiries, inbound and outbound communication, routing and AI-powered voice workflows.
Can Trivoh help with reservation enquiries?
Callers Hub can be used to handle and route reservation-related enquiries. Any direct interaction with a reservation or property-management system would depend on the third-party platform, available integration capabilities and the organisation's configuration.
Can Trivoh Callers Hub connect with a hotel PMS?
Trivoh provides API capabilities that can be used to explore connecting Callers Hub with compatible property-management systems and hospitality software. The exact integration depends on the PMS, its available APIs, permissions, technical requirements and the desired communication workflow.
Can Trivoh connect with OPERA Cloud?
Hotels using OPERA Cloud can speak to Trivoh about their integration requirements. The available integration will depend on Oracle's available interfaces, required permissions, the hotel's configuration and the specific Trivoh workflow being implemented.
Can Trivoh work with our existing reservation system?
Potentially. Trivoh's APIs can be used to explore integrations with compatible reservation systems, booking platforms and other hospitality applications. Integration feasibility depends on the third-party platform and its available APIs.
Does Trivoh replace a hotel property-management system?
No. Trivoh is a communication, collaboration and operational platform around hospitality, not a replacement for a specialist property-management or reservation system.
Can hotel groups use Trivoh across multiple properties?
Trivoh's calling, routing, Workspace and collaboration capabilities can support distributed organisations and multi-location teams. The appropriate configuration will depend on the hospitality group's structure and requirements.
Does Trivoh include CRM for hospitality businesses?
Trivoh CRM can be used for appropriate guest, corporate, partner, event and sales relationship workflows. It should complement specialist hospitality systems rather than replace a PMS or booking platform.
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