Unified inbox
Manage calls, SMS and email without losing context between channels.
Customer Communication
One customer. One story. Every channel.
Bring calls, messages and email into a shared customer timeline so your team can respond with context every time.
No credit card required · Set up in minutes
Trivoh Callers Hub
Live operations
Unified conversation
Customer identifiedHi, could you confirm whether my appointment has been moved?
Of course — it is now booked for Thursday at 10:30. I’ve sent the confirmation by SMS.
Perfect, thank you!
AI summary ready · Positive sentiment
1
Unified customer timeline
3.1×
Faster response
42%
Less channel switching
96%
Ownership visibility
Connected conversations
Meet customers where they are. Keep your team in one place.
Complete profiles
See identity, history, ownership and CRM data beside every conversation.
AI-assisted replies
Draft accurate, on-brand responses grounded in the live customer record.
SLA guidance
Prioritise urgent conversations and alert teams before commitments slip.
Human-scale CRM profile
Customer Communication Works Better with Context
A phone number alone does not tell your team who the customer is, what happened previously or what they need next. Callers Hub connects supported customer records and communication activity so each interaction can build on the last.
Context Before You Speak
Instantly surface contact information, history and recent engagement before a team member answers or sends a message.
Profile intelligence
Accuracy During the Interaction
Keep supported information available in context so responses stay precise and consistent across every exchange.
Live customer intelligence
Continuity After Every Touchpoint
Record supported outcomes, notes and next steps so the following interaction continues from the same customer story.
Complete interaction trail
Connected customer record
Integrated Customer Record & Messaging Systems
Keep supported contact information, communication history and messaging activity together.
Contact Management
Keep customer names, telephone numbers, company details, segments, notes and conversation history in one place.
Amara Johnson · Active
Customer Segmentation
Group contacts by region, status, licence or lifecycle stage for organised and targeted communication.
Segment rules applied
Custom Customer Fields
Create fields that reflect the information your business actually needs to manage and act upon.
3 custom fields
Business SMS
Send individual or segmented SMS messages and keep each exchange connected to the customer timeline.
Message delivered
Personalised SMS Campaigns
Use approved merge fields to add relevant customer information to each message.
Personalised preview
Communication History
Keep supported calls, emails, tasks and messages attached to the customer or company record.
Timeline synced
Precision audience control
Use customer segments to communicate more deliberately
Segments can be created using relevant customer information and CRM campaign-related criteria already known to the customer record. This helps teams organise outbound calling supported by AI, human or blended calls into clear and relevant workflows.
Structured Segmentation
Build audiences from lifecycle stage, geography, business type, engagement status and approved custom fields.
Flexible Audience Filters
Combine multiple conditions to focus each campaign on the customers who should receive it.
Clear Campaign Oversight
Keep segmentation logic visible so teams understand why each customer is included.
All contactsEast AfricaEnterpriseRenewal
CustomerLifecycleStatus
Mia AdeyemiRenewalReady
Kojo MensahActiveIncluded
Amina DialloTrialReview
Sarah KimEnterpriseReady
James ColeDormantExcluded
Trust-respecting preferences
Respect messaging preferences
The system should help organisations communicate responsibly. Supported sender identification, consent requirements and messaging rules vary between countries, networks and providers.
Automated Opt-Out Engine
Recognise supported opt-out instructions and prevent future campaign messages where required.
Jurisdiction-Specific Delivery
Apply available delivery requirements and sender rules based on the customer region.
Consent Audit Logging
Maintain supported consent and preference records for review and governance.
Live impact
3.1×
faster replies with shared context
Continuity customers can feel
No more asking customers to repeat themselves.
Every call, note and message stays connected to the same customer story, making handoffs smoother and replies more personal.
Click-to-call from any customer profile
Shared ownership, notes and internal mentions
Reusable templates with personal details
Searchable history across every channel
From first ring to resolution
A clearer way to run every conversation.
01
Connect each touchpoint
Add phone, messaging, email and CRM records to the shared inbox.
02
Respond with context
Give every teammate the customer history and recommended next action.
03
Keep the promise
Track ownership, response times and resolution across the full journey.
Questions, answered
Frequently asked questions
Callers Hub supports phone, business messaging and email, with additional channels available through integrations.
Turn every call into forward motion.
Bring your calls, conversations and customer context together in one intelligent workspace.
Start for free