Smart routing
Route by team, customer, skills, availability or business hours.
Call Management
Run every call with clarity and control.
Route customers to the right person, manage live demand and give supervisors a complete operational view.
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Trivoh Callers Hub
Live operations
Live call queue
12 conversations in progress
Northstar Health
Billing question
James Wilson
New enquiry
Luma Retail
Order update
Intent
Support
Sentiment
Positive
Resolution
94%
38s
Average answer time
91%
First-contact resolution
18%
Fewer transfers
100%
Conversation history
A calmer call operation
See demand early. Keep every customer moving.
Live queues
See who is waiting, who is available and where support is needed.
Quality workspace
Review recordings, transcripts, outcomes and coaching moments in one place.
Operations analytics
Track service levels, call reasons and performance without spreadsheet work.
Telephony philosophy
A call should not become a black box once it starts
Customer-facing teams need visibility into more than call volume. They need to know what happened, what the customer needed, and whether anything still requires action.
Context During the Call
Real-time supervisor visibility and live transcript streams empower leaders to detect customer friction while conversations are actively taking place, enabling instant intervention.
In-flight telemetry
Accuracy After the Call
Replace subjective agent notes with concise executive summaries, timestamped commitments and structured outcome tags that capture ground truth without guesswork.
Deterministic summaries
Clarity Over Time
Historical timelines, repeat inquiry clustering and volume forecasting allow operational leadership to identify structural product hurdles and optimise workforce dispatch.
Aggregated timelines
Functional architecture
Enterprise Call Management Capabilities
Six foundational telemetry modules engineered for customer support hubs, inbound lead desks, and global call centres.
Live monitoring
Live Call Monitoring
View supported calls in progress and follow live transcript updates where live monitoring is enabled.
Live SIP · 02:10
Records index
Call History
Review previous inbound and outbound call records, including available direction, status, duration and related customer information.
Inbound · 02:14
AI insight
Transcripts & Summaries
Use available transcripts and concise summaries to understand a conversation without replaying every minute of the call.
Summary ready
Disposition
Call Outcomes
Keep supported outcome information with the call record so teams can understand how a conversation ended.
Connected · Qualified
Signal analysis
Sentiment-Related Insights
Where enabled, review positive, neutral and negative sentiment categories as an additional signal across customer interactions.
74% positive
Operations
Call Analytics
Review supported measures such as total call volume, completion rate, average duration, AI and human activity, and available outcomes.
24.5k calls
End-to-end lifecycle
From Visibility to Better Follow-Up
Call intelligence becomes more useful when it remains connected to the customer and the work that follows. Callers Hub keeps supported call information within the wider customer communication environment rather than treating analytics as a separate reporting exercise.
01
Active Interaction
Voice streams handled via SIP trunks, WebRTC clients or PSTN endpoints with continuous carrier-grade QoS telemetry.
02
Telemetry & Engine
Low-latency audio chunking, pipeline pause detection and dual-channel speaker diarised text records.
03
Outcome & Signals
Conversations are classified with sentiment indicators, key intents, action commitments and disposition outcome tags.
04
Connected Workflows
Immediate programmatic sync into CRM, enterprise ticketing and supervisor notification channels without manual intervention.
Live impact
18%
fewer unnecessary call transfers
Visibility for every role
Make better decisions while the queue is still live.
Agents get customer context, supervisors get a live view of demand, and leaders get reliable outcomes — all from the same conversation record.
Live availability and queue health
Callback options for busy periods
Call recording, transcript and AI summary
Transfer history and ownership at a glance
From first ring to resolution
A clearer way to run every conversation.
01
Set your routing rules
Define teams, skills, schedules, priority customers and fallback paths.
02
Manage demand live
Watch queue pressure and rebalance work before service levels slip.
03
Coach from evidence
Use searchable conversations and quality signals to improve consistently.
Questions, answered
Frequently asked questions
Yes. Manage multiple teams, locations and business numbers from one workspace.
Turn every call into forward motion.
Bring your calls, conversations and customer context together in one intelligent workspace.
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