Smart routing
Route by team, customer, skills, availability or business hours.
Call Management
Run every call with clarity and control.
Route customers to the right person, manage live demand and give supervisors a complete operational view.
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Trivoh Callers Hub
Live operations
Live call queue
12 conversations in progress
Northstar Health
Billing question
James Wilson
New enquiry
Luma Retail
Order update
Intent
Support
Sentiment
Positive
Resolution
94%
38s
Average answer time
91%
First-contact resolution
18%
Fewer transfers
100%
Conversation history
A calmer call operation
See demand early. Keep every customer moving.
Live queues
See who is waiting, who is available and where support is needed.
Quality workspace
Review recordings, transcripts, outcomes and coaching moments in one place.
Operations analytics
Track service levels, call reasons and performance without spreadsheet work.
Live impact
18%
fewer unnecessary call transfers
Visibility for every role
Make better decisions while the queue is still live.
Agents get customer context, supervisors get a live view of demand, and leaders get reliable outcomes — all from the same conversation record.
Live availability and queue health
Callback options for busy periods
Call recording, transcript and AI summary
Transfer history and ownership at a glance
From first ring to resolution
A clearer way to run every conversation.
01
Set your routing rules
Define teams, skills, schedules, priority customers and fallback paths.
02
Manage demand live
Watch queue pressure and rebalance work before service levels slip.
03
Coach from evidence
Use searchable conversations and quality signals to improve consistently.
Frequently asked
Good questions. Clear answers.
Yes. Manage multiple teams, locations and business numbers from one workspace.
Turn every call into forward motion.
Bring your calls, conversations and customer context together in one intelligent workspace.
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