Knowledge hub
Organise help content, policies and product documents into trusted sources.
AI Knowledge & Integrations
Connect the knowledge your team can trust.
Give people and AI agents accurate, current answers by connecting approved content, customer data and everyday business tools.
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Trivoh Callers Hub
Live operations
Connected knowledge
0198% trusted
Help centre
48 articles
0296% trusted
Product library
126 docs
0399% trusted
CRM records
Live sync
Answer preview
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99%
Source sync health
<2s
Answer retrieval
48
Supported connectors
100%
Source attribution
Trusted answers, connected systems
One intelligence layer across every conversation.
Live synchronisation
Keep answers current when connected documents and records change.
Business integrations
Connect CRM, calendars, service tools and internal systems through APIs.
Content governance
Control sources, permissions, approvals and answer boundaries by team.
Grounded AI policy
AI conversations are only as useful as the information behind them
Generic AI does not automatically know your services, policies or operating processes. Callers Hub lets businesses curate controlled knowledge sources that supported AI assistants can use when responding to customer questions.
Controlled Knowledge Grounding
Select the relevant information sources AI agents may use instead of allowing unrestricted or unverified responses.
Policy enforced
Zero Hallucination Tolerance
Configure supported agents to answer from approved sources and avoid inventing details when information is unavailable.
Policy enforced
Real-Time Synchronisation
Keep connected knowledge current with supported live or scheduled synchronisation.
Policy enforced
Interoperability
Complete Grounding & Interoperability Matrix
From approved documents to triggers and messaging, keep your knowledge foundation intelligent, secure and connected across different systems.
Structured Knowledge
Build a governed knowledge base from approved policies, product information and support articles.
Indexed source
Documents & Web Content
Add supported files and approved web pages so knowledge stays attributable and current.
Live sync
Supported Data Sources
Connect available customer and operational data for relevant, current context.
API ready
Google Integrations
Use supported Google Calendar and Workspace connections for approved workflows.
OAuth connected
APIs & Webhooks
Connect supported business systems through Trivoh APIs, endpoints and webhooks.
Event driven
Messaging Providers
Connect supported SMS and communication providers for authorised follow-up.
Channel ready
Governance layer
Team Access & Permissions
Customer CareSales TeamAI Agent RoleAdmin Only
Responsible AI control
Keep control of what AI can use
User roles control the approved knowledge connected to supported AI assistants. This helps organisations keep customer conversations consistent, accurate and accountable.
Strict policy enforcement
Role-based boundary filtering
Real-time audit trail
APPROVED KNOWLEDGE
Product handbook
Support policy
Customer record
RETRIEVAL CONTROLS
Permission check01
Source citation02
Response guardrail03
Answer generated from 3 approved sources
Webhook Dispatcher / CRM Action200 OK
{ "event": "call.completed",
"intent": "appointment_booking",
"actions": ["crm.update", "calendar.confirm", "sms.send"]
}
Fully integrated capabilities
Connect customer communication with external systems
Supported APIs and webhooks allow Callers Hub to exchange relevant events with configured systems, customer records, calendars and approved operational tools.
CRM & Tasks
Calling & Operations
Architectural review
Core Architecture Inquiries
What sources can be used by the Trivoh AI knowledge base?
Supported sources include approved documents, web content, customer records and connected business systems, subject to configuration and access controls.
What integrations does Callers Hub support?
Supported options include APIs, webhooks, Google services, messaging providers and other configured business systems.
Live impact
96%
answer confidence across approved content
Accuracy you can inspect
Every answer should have somewhere trustworthy to come from.
Callers Hub grounds assistance in the content and systems you approve, then shows teams where an answer came from and when it last changed.
Import documents, URLs and structured records
Connect live CRM and operational data
Permission-aware retrieval by workspace
Source citations and version history
From first ring to resolution
A clearer way to run every conversation.
01
Connect approved sources
Add documents, sites, customer data and business systems.
02
Set access and boundaries
Decide which teams and agents can use each source and action.
03
Keep knowledge healthy
Monitor sync status, unanswered questions and stale content.
Questions, answered
Frequently asked questions
Connect help centres, web pages, documents, CRM records and supported business applications.
Turn every call into forward motion.
Bring your calls, conversations and customer context together in one intelligent workspace.
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