Outcome triggers
Start a workflow from intent, disposition, sentiment or a custom call event.
Conversation Automation
Let every conversation trigger the next step.
Automate follow-up, CRM updates and internal actions from real call outcomes — without turning your service into a maze.
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Trivoh Callers Hub
Live operations
Active workflow · New lead follow-up
Call completed
Outcome: interested
Update CRM
Stage: qualified
Send follow-up
Personalised SMS
3.2×
Faster follow-up
78%
Routine admin automated
0
Manual re-keying
24/7
Workflow coverage
From talk to action
Build momentum after the customer hangs up.
CRM updates
Write notes, fields, tasks and stage changes back automatically.
Personal follow-up
Send a relevant SMS or email while the conversation is still fresh.
Smart escalation
Alert the right person when risk, urgency or a valuable opportunity appears.
From interaction to work
The value is not only in the conversation — it is in what happens next
Callers Hub connects conversations with structured work. Depending on configuration and permissions, supported outcomes can become tasks, tickets or calendar events so teams move from conversation to completion afterwards.
Instant Capture at Interaction End
Actionable next steps are captured immediately while the context is still fresh and linked to the relevant customer record.
Actionable results
Role-Based Accountability
Every generated task, ticket or booking is assigned to an accountable owner with due dates and visibility.
Accountable ownership
Connected Operational History
Calls, notes, tasks and follow-up actions remain connected across the customer record and operational history.
Connected trail
Integrated work actions
Integrated Action Capabilities
Move information into useful action immediately, supported by the wider customer record.
Smart calendar
Appointment Scheduling
Define supported booking types, available windows and confirmation rules so appointments can be created during a live conversation.
Configured action ready
Smart ticket
Support Tickets
Turn unresolved customer issues or agreed next steps into structured tickets with clear ownership and priority.
Configured action ready
CRM action
Tasks & Follow-Up
Create assigned tasks with due dates and the relevant call context so follow-up work does not disappear.
Configured action ready
History synced
Customer Activities
Record supported customer activities and outcomes in the connected customer timeline.
Configured action ready
No-code logic
Workflow Automation
Use supported triggers, conditions and actions to automate tasks, routing, updates and notifications.
Configured action ready
From conversation
Example: From Conversation to Follow-Up
A conversation can trigger a structured sequence of actions while keeping every step connected to the customer record.
1
Customer Speaks
Intent and requested outcome are identified.
2
Intent & Context
Approved business rules and customer context are checked.
3
Logic Applied
The correct workflow path and conditions are selected.
4
Action Registered
A task, ticket, booking or update is created.
5
Follow-Up Sent
The customer and responsible team receive confirmation.
Real-time scheduling
Scheduling during the customer conversation
Callers Hub can connect with calendar services so available times can be checked and appointments created while the customer is still on the call.
Availability in context
Check approved calendars and working hours without leaving the conversation.
Automatic confirmation
Send supported confirmations and meeting information as soon as the booking is created.
Multi-calendar discipline
Apply the appropriate calendar, owner and scheduling rules for each appointment type.
Live Scheduling Assistant
Wednesday availability
9:00 AM
10:30 AM
1:45 PM
Selected appointment
Consultation · 10:30 AMConfirmed
Open Customer Issue Escalations
Real-time trackingAC-1048UrgentAssigned
ST-982NormalIn progress
CS-441EscalatedHuman review
Structured responsibility
Make customer issues accountable
When a customer raises an issue during a call, the follow-up should not depend on memory. Create an owned task or ticket with the customer context, priority and required next action.
Structured tickets
Capture the issue, owner, urgency and expected outcome.
Clear accountability
Make responsibility visible until the issue is resolved.
Live impact
78%
of routine post-call admin automated
Automation with a human pulse
Remove busywork, not judgement.
Visual workflows handle predictable next steps while keeping people in control of sensitive, unusual and high-value moments.
No-code branching and delay rules
Reusable workflows for every team
Human approval steps where needed
Live run history and failure visibility
From first ring to resolution
A clearer way to run every conversation.
01
Choose the signal
Trigger from a call outcome, customer field, keyword, sentiment or schedule.
02
Build the response
Combine messages, tasks, CRM actions, alerts and approval steps.
03
Measure the outcome
See what ran, what converted and where the workflow needs attention.
Questions, answered
Frequently asked questions
No. The visual builder is designed for operations and customer teams.
Turn every call into forward motion.
Bring your calls, conversations and customer context together in one intelligent workspace.
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