Context-aware
Understands intent, remembers the conversation and handles natural interruptions.
AI Voice Agent
A voice agent that listens, understands and acts.
Handle routine calls around the clock with natural AI conversations grounded in your approved business knowledge.
No credit card required · Set up in minutes
Trivoh Callers Hub
Live operations
AI voice agent · active call
Customer care enquiry
AI AGENT
I found your account. I can reschedule that delivery and send a new confirmation now.
AI is speaking Live audio
Noise removed · Voice clarity enhanced
Intent
Reschedule
Sentiment
Positive
Resolution
94%
24/7
Always available
<1s
Typical response time
85%
Routine requests resolved
30+
Supported languages
Natural voice intelligence
Helpful on every call. Responsible by design.
Grounded answers
Responds from approved knowledge and stays within the rules you define.
Warm handoffs
Transfers complex calls with a concise summary and the full customer context.
Multilingual
Serve more customers with automatic language detection and natural voices.
Connected calling framework
One calling hub. Different ways to handle the conversation.
A customer may call your business. Your team may need to call them. An AI agent may be suitable for the conversation, or a person may need to take over. Callers Hub brings these calling experiences together so businesses can manage customer conversations without separating AI calling from human communication.
Inbound Calling
Receive customer calls through Callers Hub and keep incoming conversations connected to the wider customer communication workflow.
Live inbound line+44 20 1234 400
Call Routing
Route supported calls to the right destination as part of your business calling setup. This keeps organisations in control of inbound conversations.
Destination logicIntent: Sales
AI Voice Agents
Create configurable AI voice agents that use approved business information to answer supported questions, capture customer details and perform authorised actions.
Sophia voice modelReady
Outbound Calling
Create structured outbound campaigns using selected contacts or customer segments. Assign an AI voice agent and review supported call results and outcomes.
Target audienceHigh-intent leads
Direct & Human Calling
Keep people in the conversation. Team members can make direct customer calls when personal or specialist communication is required.
Direct WebRTC callHD audio
Human Handover
Configured AI conversations can be handed to a person when the customer needs support beyond the agent's scope.
Warm handover statusLive escalation
Autonomous capabilities
What can an AI voice agent do?
AI voice agents in Callers Hub don't just speak; they perform real business work during live calls, adhering to your parameters, security rules and business tools.
Answer supported customer questions using approved business information
Capture customer details clearly during natural telephone dialogue
Create supported appointments and schedule calendar meetings
Create support requests or tickets where authorised
Record supported notes or automated follow-up actions
Hand a conversation to a person where configured
Trivoh Voice Agent
Autonomous call workflow
Active conversation
AO
Amara Okafor
Connected · 02:18
CUSTOMER
Can you book a consultation for Wednesday morning?
TRIVOH AI
Done. I've booked 10:30 AM and sent your confirmation.
Incoming call
Amara Okafor · Customer
Understanding request
Intent: Book an appointment
Appointment booked
Wednesday · 10:30 AM
Follow-up created
Confirmation sent automatically
Approved knowledge only Guardrails active
Calendar
Live Appointment Booking
Check availability in real time, capture the caller's details and confirm appointments.
Details
Customer Detail Capture
Capture names, email addresses and approved customer information through natural conversation.
CRM ticket
Support Ticket Creation
Create supported requests or tickets in connected business systems.
Handover
Configurable Transfer
Transfer the caller directly to a human desk agent with the relevant context.
Campaign intelligence
Where outbound calling fits
Outbound campaigns help teams organise proactive customer communication without manually managing every supported call. Campaign audiences can use contacts or saved segments to deliver consistent, personalised customer journeys.
Lead Qualification
Score and qualify inbound website enquiries within seconds of submission.
Speed to leadAppointment Reminders
Reduce costly no-shows for clinics, consultants and service visits with dynamic reminders.
No-show preventionCustomer Reactivation
Re-engage dormant accounts, past trial users and unrenewed clients with specific offers.
Win-back campaignService Updates
Broadcast critical updates, operational notices and maintenance alerts.
Time-sensitive infoEvent Invitations
Boost attendance for webinars, executive dinners and conferences with RSVP logging.
RSVP confirmationFeedback & CSAT
Gather qualitative phone feedback and NPS scores post-purchase or post-service.
Voice of customerRenewal Reminders
Notify policyholders, subscribers and members ahead of contract and payment expiry dates.
Retention liftBooking Confirmations
Verify order details, delivery addresses and reservation information before service.
Instant validationOperational pipeline
How Trivoh business calling works
A structured six-stage architecture that powers unified calling experiences across your enterprise.
1
1. Set Up Calling Experience
Set up the relevant business calling experience, telephone numbers and telephony trunks in Callers Hub.
Stage configurationInbound & outbound SIP
2
2. Configure Agent, Human or Routing
Configure the AI agent, human calling or supported routing required for the business use case.
Stage configurationHybrid AI + human
3
3. Connect Approved Knowledge
Connect approved business knowledge where an AI voice agent is used, establishing rigorous factual guardrails.
Stage configurationDocuments synchronised
4
4. Receive or Start Conversations
Receive inbound calls seamlessly or start direct and outbound conversations with automated dialling.
Stage configurationRule-based routing
5
5. Execute Human Handover
Use supported human handover when a person needs to take over complex, sensitive or high-value discussions.
Stage configurationLive whisper mode
6
6. Review History & Actions
Review the full call record, dual-channel transcripts, analytics and required automated follow-up.
Stage configurationFully synced
Live impact
4.8/5
average customer experience score
Human when it matters
Scale availability without losing your voice.
Shape the tone, knowledge and boundaries of your agent, test conversations safely, then improve performance with every reviewed call.
Custom voice, tone and conversation goals
Real-time customer and CRM lookups
Escalation by intent, sentiment or policy
Transcripts, summaries and clear audit trails
From first ring to resolution
A clearer way to run every conversation.
01
Teach it your business
Connect trusted FAQs, policies, products and customer data.
02
Test real conversations
Simulate common, difficult and edge-case calls before going live.
03
Launch and learn
Monitor outcomes, review exceptions and continuously improve responses.
Questions, answered
Frequently asked questions
Most teams can configure and test a first use case in a business day.
Turn every call into forward motion.
Bring your calls, conversations and customer context together in one intelligent workspace.
Start for free