AI Voice Agent

A voice agent that listens, understands and acts.

Handle routine calls around the clock with natural AI conversations grounded in your approved business knowledge.

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Trivoh Callers Hub

Live operations

All systems live

AI voice agent · active call

Customer care enquiry

02:46 connected

AI AGENT

I found your account. I can reschedule that delivery and send a new confirmation now.

AI is speaking Live audio

Noise removed · Voice clarity enhanced

Intent

Reschedule

Sentiment

Positive

Resolution

94%

24/7

Always available

<1s

Typical response time

85%

Routine requests resolved

30+

Supported languages

Natural voice intelligence

Helpful on every call. Responsible by design.

Context-aware

Understands intent, remembers the conversation and handles natural interruptions.

Grounded answers

Responds from approved knowledge and stays within the rules you define.

Warm handoffs

Transfers complex calls with a concise summary and the full customer context.

Multilingual

Serve more customers with automatic language detection and natural voices.

Connected calling framework

One calling hub. Different ways to handle the conversation.

A customer may call your business. Your team may need to call them. An AI agent may be suitable for the conversation, or a person may need to take over. Callers Hub brings these calling experiences together so businesses can manage customer conversations without separating AI calling from human communication.

Inbound Calling

Receive customer calls through Callers Hub and keep incoming conversations connected to the wider customer communication workflow.

Live inbound line+44 20 1234 400

Call Routing

Route supported calls to the right destination as part of your business calling setup. This keeps organisations in control of inbound conversations.

Destination logicIntent: Sales

AI Voice Agents

Create configurable AI voice agents that use approved business information to answer supported questions, capture customer details and perform authorised actions.

Sophia voice modelReady

Outbound Calling

Create structured outbound campaigns using selected contacts or customer segments. Assign an AI voice agent and review supported call results and outcomes.

Target audienceHigh-intent leads

Direct & Human Calling

Keep people in the conversation. Team members can make direct customer calls when personal or specialist communication is required.

Direct WebRTC callHD audio

Human Handover

Configured AI conversations can be handed to a person when the customer needs support beyond the agent's scope.

Warm handover statusLive escalation

Autonomous capabilities

What can an AI voice agent do?

AI voice agents in Callers Hub don't just speak; they perform real business work during live calls, adhering to your parameters, security rules and business tools.

Answer supported customer questions using approved business information

Capture customer details clearly during natural telephone dialogue

Create supported appointments and schedule calendar meetings

Create support requests or tickets where authorised

Record supported notes or automated follow-up actions

Hand a conversation to a person where configured

Trivoh Voice Agent

Autonomous call workflow

LIVE

Active conversation

Amara Okafor

Connected · 02:18

CUSTOMER

Can you book a consultation for Wednesday morning?

TRIVOH AI

Done. I've booked 10:30 AM and sent your confirmation.

Incoming call

Amara Okafor · Customer

Understanding request

Intent: Book an appointment

Appointment booked

Wednesday · 10:30 AM

Follow-up created

Confirmation sent automatically

Approved knowledge only Guardrails active

Calendar

Live Appointment Booking

Check availability in real time, capture the caller's details and confirm appointments.

Details

Customer Detail Capture

Capture names, email addresses and approved customer information through natural conversation.

CRM ticket

Support Ticket Creation

Create supported requests or tickets in connected business systems.

Handover

Configurable Transfer

Transfer the caller directly to a human desk agent with the relevant context.

Campaign intelligence

Where outbound calling fits

Outbound campaigns help teams organise proactive customer communication without manually managing every supported call. Campaign audiences can use contacts or saved segments to deliver consistent, personalised customer journeys.

Lead Qualification

Score and qualify inbound website enquiries within seconds of submission.

Speed to lead

Appointment Reminders

Reduce costly no-shows for clinics, consultants and service visits with dynamic reminders.

No-show prevention

Customer Reactivation

Re-engage dormant accounts, past trial users and unrenewed clients with specific offers.

Win-back campaign

Service Updates

Broadcast critical updates, operational notices and maintenance alerts.

Time-sensitive info

Event Invitations

Boost attendance for webinars, executive dinners and conferences with RSVP logging.

RSVP confirmation

Feedback & CSAT

Gather qualitative phone feedback and NPS scores post-purchase or post-service.

Voice of customer

Renewal Reminders

Notify policyholders, subscribers and members ahead of contract and payment expiry dates.

Retention lift

Booking Confirmations

Verify order details, delivery addresses and reservation information before service.

Instant validation

Operational pipeline

How Trivoh business calling works

A structured six-stage architecture that powers unified calling experiences across your enterprise.

1. Set Up Calling Experience

Set up the relevant business calling experience, telephone numbers and telephony trunks in Callers Hub.

Stage configurationInbound & outbound SIP

2. Configure Agent, Human or Routing

Configure the AI agent, human calling or supported routing required for the business use case.

Stage configurationHybrid AI + human

3. Connect Approved Knowledge

Connect approved business knowledge where an AI voice agent is used, establishing rigorous factual guardrails.

Stage configurationDocuments synchronised

4. Receive or Start Conversations

Receive inbound calls seamlessly or start direct and outbound conversations with automated dialling.

Stage configurationRule-based routing

5. Execute Human Handover

Use supported human handover when a person needs to take over complex, sensitive or high-value discussions.

Stage configurationLive whisper mode

6. Review History & Actions

Review the full call record, dual-channel transcripts, analytics and required automated follow-up.

Stage configurationFully synced

Business leader configuring an AI voice assistant

Live impact

4.8/5

average customer experience score

Human when it matters

Scale availability without losing your voice.

Shape the tone, knowledge and boundaries of your agent, test conversations safely, then improve performance with every reviewed call.

Custom voice, tone and conversation goals

Real-time customer and CRM lookups

Escalation by intent, sentiment or policy

Transcripts, summaries and clear audit trails

From first ring to resolution

A clearer way to run every conversation.

Teach it your business

Connect trusted FAQs, policies, products and customer data.

Test real conversations

Simulate common, difficult and edge-case calls before going live.

Launch and learn

Monitor outcomes, review exceptions and continuously improve responses.

Questions, answered

Frequently asked questions

Most teams can configure and test a first use case in a business day.

Turn every call into forward motion.

Bring your calls, conversations and customer context together in one intelligent workspace.

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